At Drobboz, we want you to have a smooth and satisfying shopping experience.
If you receive a damaged, incorrect, or unsatisfactory product, we are here to help.
1. Eligibility for Return
You can request a return if:
- You received a damaged or defective product
- You received the wrong item
- The product is significantly different from what was shown on our website
To be eligible for a return:
- You must contact us within 48 hours of receiving the product
- The item must be unused, in its original packaging, and with all accessories/tags included
2. Non-Returnable Items
We do not accept returns for:
- Personal care items (e.g., cosmetics, innerwear)
- Digital products
- Items marked as “Non-returnable” or “Final Sale”
- Products damaged due to customer misuse
3. Refund Process
After we receive and inspect the returned item:
- If approved, your refund will be processed within 5–7 business days
- Refunds will be issued through the original payment method or store credit
Note: Shipping fees are non-refundable unless the error is on our side.
4. Replacement Policy
If you want a replacement instead of a refund:
- We will send a new item once the returned product is received and verified
- Replacements depend on stock availability
If the product is out of stock, you may choose:
- A refund, or
- Another product of equal value
5. Order Cancellation
You can cancel an order before it is shipped.
Once shipped, the order cannot be cancelled and will be processed as a return request.
6. Wrong Address or Failed Delivery
If an order fails to deliver due to:
- Incorrect address
- Unreachable phone number
- Failure to receive the product
Reshipping charges may apply.
7. How to Request a Return
To request a return, contact us:
Email: [your email]
Phone: [your phone number]
Message/Text: [your Facebook Page/WhatsApp]
Please include:
- Order ID
- Product name
- Reason for return
- A photo/video of the issue (if applicable)
8. Changes to This Policy
Drobboz may update this Refund & Return Policy at any time.
All changes will be posted on this page with the updated date.
Refund & Return Policy — Drobboz
Last Updated: [Date]
At Drobboz, we want you to have a smooth and satisfying shopping experience.
If you receive a damaged, incorrect, or unsatisfactory product, we are here to help.
1. Eligibility for Return
You can request a return if:
- You received a damaged or defective product
- You received the wrong item
- The product is significantly different from what was shown on our website
To be eligible for a return:
- You must contact us within 48 hours of receiving the product
- The item must be unused, in its original packaging, and with all accessories/tags included
2. Non-Returnable Items
We do not accept returns for:
- Personal care items (e.g., cosmetics, innerwear)
- Digital products
- Items marked as “Non-returnable” or “Final Sale”
- Products damaged due to customer misuse
3. Refund Process
After we receive and inspect the returned item:
- If approved, your refund will be processed within 5–7 business days
- Refunds will be issued through the original payment method or store credit
Note: Shipping fees are non-refundable unless the error is on our side.
4. Replacement Policy
If you want a replacement instead of a refund:
- We will send a new item once the returned product is received and verified
- Replacements depend on stock availability
If the product is out of stock, you may choose:
- A refund, or
- Another product of equal value
5. Order Cancellation
You can cancel an order before it is shipped.
Once shipped, the order cannot be cancelled and will be processed as a return request.
6. Wrong Address or Failed Delivery
If an order fails to deliver due to:
- Incorrect address
- Unreachable phone number
- Failure to receive the product
Reshipping charges may apply.
7. How to Request a Return
To request a return, contact us:
Email: [your email]
Phone: [your phone number]
Message/Text: [your Facebook Page/WhatsApp]
Please include:
- Order ID
- Product name
- Reason for return
- A photo/video of the issue (if applicable)
8. Changes to This Policy
Drobboz may update this Refund & Return Policy at any time.
All changes will be posted on this page with the updated date.